How to Create A Contact Form In Shopify?

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To create a contact form in Shopify, you can start by navigating to your Shopify admin dashboard and selecting "Online Store" from the menu. Then, click on "Pages" and choose the page where you want to add the contact form. Next, click on "Actions" and select "Edit" to open the page editor.


In the page editor, you can add a new section by clicking on "Add section" and then selecting "Contact form" from the list of available sections. You can customize the contact form by adding fields such as name, email, phone number, and message.


Once you have added the contact form section, you can customize the form settings, such as the email address where submissions will be sent and the confirmation message that users will see after submitting the form. You can also choose to enable reCAPTCHA to prevent spam submissions.


After customizing the contact form, remember to save your changes and publish the page to make the contact form live on your Shopify store. Customers can now use the contact form to reach out to you with any inquiries or feedback.

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What are the different types of contact forms you can create in Shopify?

  1. Basic contact form: This type of contact form typically includes fields for the user's name, email address, subject, and message. It is the most common type of contact form used on Shopify websites.
  2. Custom contact form: A custom contact form allows you to add additional fields or customize the layout of the form to meet your specific needs. This can include dropdown menus, radio buttons, checkboxes, or any other custom fields you require.
  3. Multi-step contact form: A multi-step contact form breaks the form into multiple pages or steps, making it easier for users to fill out and reducing form abandonment rates. This type of form can be especially useful for longer or more complex contact forms.
  4. Popup contact form: A popup contact form appears as a popup window on the website, typically triggered by a button or link. This type of form can be used to grab the user's attention and encourage them to get in touch.
  5. Sidebar contact form: A sidebar contact form is a smaller form that appears on the side of the website, allowing users to quickly send a message without needing to navigate to a separate contact page.
  6. Floating contact form: A floating contact form is a form that stays fixed in a specific position on the screen as the user scrolls down the page. This makes it easy for users to access the form no matter where they are on the website.


What is the difference between a contact form and a live chat feature in Shopify?

A contact form in Shopify is a static form that allows customers to enter their information and send a message to the store owner or customer support team. It typically includes fields for name, email, subject, and message, and the customer must fill out the form and wait for a response.


On the other hand, a live chat feature in Shopify enables real-time communication between customers and the store's support team. Customers can access the chat window from any page on the website and chat with a representative instantly. Live chat provides a more immediate and interactive way for customers to get help or ask questions, compared to a contact form where they have to wait for a response via email.


What are some best practices for optimizing a contact form in Shopify?

  1. Keep it simple: Only ask for essential information in your contact form. The more fields and information you request, the less likely visitors are to complete it.
  2. Make it easy to find: Place your contact form in a prominent location on your website, such as in the navigation menu or footer.
  3. Use clear and concise labels: Ensure that each field in your contact form is labeled clearly so visitors know exactly what information to provide.
  4. Use a responsive design: Make sure your contact form is optimized for mobile devices and is easy to use on all screen sizes.
  5. Use CAPTCHA: Include a CAPTCHA feature to prevent spam submissions and protect your website from bots.
  6. Include a thank you page or confirmation email: Once a visitor submits their information, redirect them to a thank you page or send a confirmation email to let them know their message was received.
  7. Test and optimize: Regularly test your contact form to identify any issues or areas for improvement. Use tools like Google Analytics to track form submissions and user behavior.
  8. Provide multiple contact options: In addition to a contact form, consider including other contact options such as phone numbers, email addresses, or live chat for visitors who prefer alternative methods of communication.


How to add a CAPTCHA to your contact form in Shopify?

To add a CAPTCHA to your contact form in Shopify, you can follow these steps:

  1. Install a CAPTCHA app: There are many CAPTCHA apps available in the Shopify app store that you can install to add a CAPTCHA to your contact form. Search for "CAPTCHA" in the app store and choose one that fits your needs.
  2. Install the app and follow the on-screen instructions to set up the CAPTCHA on your contact form. This typically involves choosing the type of CAPTCHA you want to use (e.g., image-based, math-based), customizing the appearance, and enabling it on your contact form.
  3. Test the CAPTCHA: Once you have set up the CAPTCHA, test it on your contact form to make sure it is working correctly. Submit the form and verify that the CAPTCHA is preventing spam submissions.
  4. Customize the CAPTCHA settings: Depending on the app you choose, you may have options to customize the CAPTCHA settings further, such as adjusting the difficulty level, enabling auto-detection of spam, and integrating with other security features on your website.


By following these steps, you can easily add a CAPTCHA to your contact form in Shopify to prevent spam submissions and protect your website from malicious attacks.

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